Welcome to the IT Service Desk Live Chat
Session Key
Issue Submission
If you are already in contact with IT & Digital and have been provided with a 7 digit key, please enter at the top. If you would like to contact us about something new please enter your name and the details of your issue in the second box to initiate live chat support with the IT Service Desk.
If your telephone or chat session disconects the session will be ended and screen sharing will stop.
For further assistance, please see the '?' icon at the top right hand corner of each section.
If your telephone or chat session disconects the session will be ended and screen sharing will stop.
For further assistance, please see the '?' icon at the top right hand corner of each section.
We will only ever start a remote support session with your permission. Remote sessions are established to help resolve your issue. During the session, the system will collect the following personal information:
· Your name.
· The name of your computer or your device.
· The IP address of your computer or device.
· Information about the hardware and configuration of your computer or device.
· Information about our performance - including the amount of time you had to wait before we answered each live chat, and how long each live chat lasted.
· At the end of your session you will be presented with an optional survey, asking you to rate your experience. This helps us with improving our service. Your chat transcript will also be available to download at the end of your session.
For further information about the lawful basis upon which your data is processed please see: (Staff and guests) or (Students)
Please follow the acceptable use policy whilst using remote support: (Acceptable Use Policy)
· Your name.
· The name of your computer or your device.
· The IP address of your computer or device.
· Information about the hardware and configuration of your computer or device.
· Information about our performance - including the amount of time you had to wait before we answered each live chat, and how long each live chat lasted.
· At the end of your session you will be presented with an optional survey, asking you to rate your experience. This helps us with improving our service. Your chat transcript will also be available to download at the end of your session.
For further information about the lawful basis upon which your data is processed please see: (Staff and guests) or (Students)
Please follow the acceptable use policy whilst using remote support: (Acceptable Use Policy)